Maintenance of Equipment
A detailed maintenance manual complying with AS 4685 standard is supplied after the installation of your play area, and covers the general maintenance required to ensure your play area and its equipment remain at the high standard in which they were installed. KOMPAN can also offer a customised maintenance scheme that includes cleaning and replacement of defected parts resulting from normal wear and tear.
Once your installation is complete, the option of training to explain the relevant issues relating to maintenance of the KOMPAN product and the safety surfacing is available.
Even though our playground equipment is extremely robust and constructed from quality materials, it must be regularly checked for damage caused by vandalism or wear and tear.
After-sales service is important for safety and durability.
KOMPAN can offer you a maintenance consultancy service that can promise you a reply to your enquiry within 24 hours. You will be confident in the knowledge that you have one point of contact at each level of your play area installation and will be provided with full contact details to support this; a dedicated Area Manager, Designer, Internal Sales Support, Contracts Administrator and Contracts Manager.
From the start of your enquiry with KOMPAN to the completion of your play area, you will benefit from having dedicated Internal Sales Support, designated geographically, who works closely with your Area Manager on a day to day basis. Your Internal Sales Contact will be responsible for the quote/tender processwith the natural follow on of processing your orders, whether supply only or turnkey installations.
We have a Master website www.kompanmaster.com that can assist you in the spare part identification and we can guarantee availability of original spare parts for up to 10 years from the purchase of the product.
